Veterans United – Mortgage Lender Review

Overall Satisfaction
94%

Veterans United is the largest VA home loan lender in the nation. Mortgages backed by the U.S. Department of Veterans Affairs are among the most valuable benefits provided to active-duty service members, as well as veterans and their families. Nationally, VA loan volume has reached record highs in recent years and topped $161 billion in 2018. Riding that wave of popularity, Veterans United has originated more than $10 billion in VA loans annually since 2017.

#1 for VA Mortgages

Trusted Brand

  • 2018, 2017 & 2016: Most VA Purchase Loans of Any Lender
  • Recommended by 97.8% of Veterans & Military Families
  • Minimum Down Payment on VA Loans: 0%
  • Customer support available 24/7

Best Features

While Veterans United specializes in VA loans, FHA, USDA and conventional loans are available too. For borrowers needing a jumbo loan, Veterans United says it writes mortgages up to $1.5 million.

The lender also offers the VA’s energy-efficient mortgages, which allow veterans to roll the cost of efficiency-boosting improvements into their mortgage payment. Like most non-bank lenders, Veterans United does not offer home equity loans or HELOCs.

Drawbacks

Due to the VA focus.  They’re loan offerings can be a bit limited and for non-veterans.  However, if you or your spouse has served in the military, they’re a top contender for both low rates and great customer service.

Best for People Who

Veterans United is a perfect match for those who’ve served in the military and looking to either refinance or buy a new home. With an “any time, any place” client base, Veterans United offers 24/7 customer service, so getting a mortgage — or just a question answered — works on your schedule.

Highlights

  • Veteran focus
  • Low rates
  • Ability to close
  • Large National footprint
  • Top-rated service and responsiveness

Lender Performance

Interest Rates
98%
Closing Costs
92%
Loan Offerings
84%
Application / Approval Process
92%
Interaction
92%
Loan Closing
98%
Onboarding
86%
Problem Resolution
90%

Customer Reviews

Everything about obtaining my original mortgage and then a refi was efficient and seamless. Rob Deleeuw and his team are considerate and patient. We were traveling during part of the process, but it had no effect on getting it done. In spite of my original skepticism about using a company I was previously unfamiliar with, we are now completely sold on VU.

John GustafsonHomeowner

Veterans United made our home purchase fast and easy. The To Do List explains what is needed and why. My loan team was fast, knowledgeable, and available when i had questions. Pre Approval was faster than other companies I tried. Will definitely use them for future business.

Susan QuatroneHomeowner

An exceptional team and very efficient!!! Mike and Erin should both be praised for their excellent work and assistance throughout our loan process.they made us feel like family! Without them and their team we probably would not have purchased a house!! I highly will recommend anyone who asks to use VETERANS United and to speak to Mike and Erin personally.

Laquita HolmesHomebuyer

Veterans United - Overall

Exclusively for military members and their families. 2018, 2017 & 2016: Most VA Purchase Loans of Any Lender. Recommended by 97.8% of Veterans & Military Families. Minimum Down Payment on VA Loans: 0%. Customer support available 24/7