NBKC – Mortgage Lender Review

Overall Satisfaction

NBKC Bank isn’t a household name, but the mortgage lender hopes to change that by being audacious and nimble.

The Kansas-based lender closed $2.4 billion in mortgages in 2017. By comparison, industry giant Quicken Loans originated $25 billion in the last quarter of 2017 alone.  So how is NBKC trying to compete in a business filled with much bigger and more established lenders?

“We’ve got to be scrappier and more innovative for us to be successful,” says Dan Stevens, NBKC Bank vice president of mortgage strategy. He says the bank has three strengths that can give it an advantage: quick loan closings, competitive interest rates and attentive customer service.

#1 for Mortgage

Top-Rated Overall Lender

  • Low mortgage rates
  • No closing cost options available
  • A+ Rating with the Better Business Bureau
  • Largest National Footprint

Best Features

You may encounter NBKC Bank through Costco’s mortgage program, one of its largest sources of customer referrals. If you call to ask about a mortgage, you’ll talk with one of about 80 loan agents working in the company’s five-story, 106,000-square-foot headquarters in Kansas City, Missouri. It is a full-service community bank, but except for a few brick-and mortar branches in and near Overland Park, Kansas, it conducts its business online.

  • Complete and track your application online, and sign documents electronically.
  • Free rate locks.
  • No lender fee for VA borrowers.
  • Mobile apps for iOS and Android.
  • Thousands of 5 star reviews from previous customers


  • Not the best choice for low-credit-score borrowers.
  • In-person service available only in the Kansas City area.

Best for People Who

Looking for additional options and quotes. NBKC offers competitive rates on their variety of mortgage refinance loans, which include both government-backed FHA, HARP, and VA loans, as well as conventional and jumbo refinance options. For direct-to-consumer loans, they have low origination and application fees. They’re ideal for customer with good or excellent credit looking for a solid, responsive lender with low rates and no lock fees.


  • Low rates
  • Ability to close quickly
  • Licensed in all 50 states
  • Top-rated service and responsiveness
  • One of 8 lenders on Costco’s mortgage lender marketplace

Lender Performance

Interest Rates
Closing Costs
Loan Offerings
Application / Approval Process
Loan Closing
Problem Resolution

Customer Reviews

I contacted Todd to refinance an investment condo that three other brokers had said they could not underwrite. Todd took the time to explain the whole process, was very responsive to each and every one of my questions, and we were able to close the loan at .25% less than what I was expecting. I commend Todd for his professionalism and would not hesitate to use him again.

D. AlvarezMiami, FL

Trent was fantastic. He answered all of my questions even if they were only tangentially related and helped me understand the process. He also answered my questions right away which was incredible given that I often only had time to deal with my mortgage after work. Trent was super understanding, calm and supportive. I recommend him to anyone seeking a mortgage.

MicheleWilliston, VT

I cannot say enough good things about Brad and the service he provided. He initially contacted me when I signed up through the COSTCO home loan program. From that time until we closed Brad was on top of every detail and ensured that we closed on time. He even sought out an appraiser after we were advised that an appraiser was not available until 2 weeks after we were scheduled to close. Brad was able to get an appraisal completed 5 days before closing so that we were able to close on the original date. We have purchased 3 homes and refinanced at least 5 times and none of those went as simply and easy as it did with this loan and Brad’s help. You will not find a better or more efficient loan officer than Brad and he’s a really good guy. I highly recommend him to handle your home loan. He will get it done on time and with little or no stress once you apply with him. Thank you so much Brad for everything.

Art GillespieBozeman, MT

NBKC - Overall

Low rates. Strong ability to fund loans of all types. Large National footprint. Top-rated service and responsiveness. Nimble, efficient and technology-savvy, making the onboarding process a breeze.