Better Mortgage – Mortgage Lender Review

Overall Satisfaction
90%

Better is an entirely digital mortgage platform that prides itself on helping homebuyers and homeowners find the best available purchase or refinance loan based on their goals, affordability and transparency. The online application is simple and can be completed in minutes at any time of day. Once a borrower completes and application, they have access to a suite of resources designed to help them pick the right loan at the most competitive price. These tools include a personalized rate tool, a dedicated non-commissioned loan officer, a customized loan estimate, an automatic discount finder, and expert-written content designed to help borrowers navigate the process. Plus, all of Better’s rates are backed by the Better Price Guarantee, which promises that Better won’t just match a competing price, but beat it by $1,000.

#1 for Customer Onboarding

Trusted Brand

  • Technology focused
  • Top-rated customer service
  • No closing cost options available
  • A+ Rating with the Better Business Bureau
  • Large National Footprint

Best Features

Savings. Better has automated the mortgage process, and in doing so, they have drastically reduced the cost to originate. Why is that cool? Better passes as much of those savings as possible onto the customer and invests in additional resources to support the customer even before they lock their loan. The bottom line is that Better customers are able to save money on their mortgage and pick the right financing option for them. Better has an intuitive online platform, complemented by non commissioned staff that guides customers through the process starting with how much house they can afford or how much they can save, all the way through to close, completely jargon-free, with airtight certainty and the best rate possible.

Drawbacks

Better currently doesn’t offer any HELOC loans, FHA, or USDA loans. As an alternative to FHA loans, Better does offer Fannie Mae’s HomeReady product, which accommodates 3% down loans and features cancelable mortgage insurance. Additionally, Better customers can choose from a range of fixed-rate and adjustable-rate loan terms with no origination fees, and request a rate lock 24/7.

Best for People Who

Are technically savvy and constrained for time. Cash-out refinance is their specialty.  If you’re needing cash to pay for high interest debt or complete home improvement projects, be sure to have them quote a rate.

Highlights

  • Solid rates
  • Easiest to get started
  • Large National footprint
  • Top-rated service and responsiveness

Lender Performance

Interest Rates
92%
Closing Costs
84%
Loan Offerings
96%
Application / Approval Process
94%
Interaction
88%
Loan Closing
90%
Onboarding
92%
Problem Resolution
86%

Customer Reviews

Best lender. Smooth process. Took 30 days after I locked, but they walked me through the entire process.

John GustafsonHomeowner

Of the several quotes I received, they were the most responsive and lowest. We closed inside of 30 days…

Susan QuatroneHomeowner

I went back and forth with them over rates at first. But once we settled on a rate we were good to go.  Rates went up by half a point before we closed, but my rate stayed intact.

Laquita HolmesHomebuyer

Better Mortgage - Overall

Solid rates. Easiest to onboard. Refinance focused. Large National footprint. Top-rated service and responsiveness.